How do I prove my age
If you order an fixed blade knife or a locking knife with a blade over 3" we are required by law to check you are over 18, we do this automatically once you place the order using a third party company called agechecked.com, they will check your details against a number of registers and let us know either yes or no. This is the only information we get. If we get a yes your order is approved for shipping automatically. If we can't get a over 18 result we will email you asking for you to send proof of age.
Do I need to prove my age when my order gets delivered.
If you look under 25 the delivery agent either DPD or Royal Mail will ask you for proof of age, if nobody over the age of 18 is available to take the delivery, it is against the law for the delivery agent to leave the item. This only appies to age verified products
What happens if nobody is available to take my delivery.
Both Royal Mail and DPD are not allowed to leave an age verified delivery "in a safe place" it must be handed to a person, in the case of Royal Mail your order will go back to the sorting office and you can either rebook the delivery from the email you will get from Royal Mail or collect it from the sorting office, please note they only keep them for 10 days and then the item is returned to us.
DPD will try to deliver the next day, however that is the final attempt, you can book a collect from store from the email from DPD and they will deliver it to a shop/store within 10 minutes drive of the delivery location. ID will be required to collect the item
How does the price match work
We will match any price for the same item available in stock from a UK business, the item must be in stock and not on any sales promotion. We do not match prices for Amazon or companies how ship to the UK from Europe, please remember to add any delivery charges, import duties and VAT
Do you ship outside the UK
We do not ship any products outside the UK, if you have a UK postcode so BT (N.Ireland), IM (Isle of Man) we will ship to you.
How much is shipping
We have a fixed cost of £3.99 for any order, small or large, for delivery to any UK postcode, we may choose to send with Royal Mail or DPD either way you will get an shipment confirmation email with details on, you will also get confirmation from the delivery agent.
How do I contact you
You can call us Monday to Friday from 8am to 4pm on 01904 215481 please have your order number handy if you have one.
You can email us at enquires (at) cyclaireshop.co.uk and we will come back to you.
How do I return an item
If you have received your order and you don't like it, don't want it or just changed your mind as long as it's unused and still in the original packaging you can return from the link at the bottom of any page on our website under Customer Service.
Do you have a shop, can I come and browse the products
No, we don't have a shop, we have a warehouse and some offices, due to the nature of the products we sell we don't allow visitors
Do you take PayPal
Yes, you can pay with a Visa or Mastercard debit card, we also accept Paypal. We also offer Paypal pay in 3 monthly instalments
Do you take Cheque, Postal Orders, 30 Day Account Orders
No, payment can only be made at time of order on the website.
Do you supply trade
Yes, if you are looking for regular volume of any items call us and we can help you out.
Do you offer discounts to Scout or Guide Groups
Yes we do, call us and once registered we can change your account to a Scout Group Account
Do you offer discounts to Education
Yes we do, call us and once registered we can change your account to an Education Account
